A buyer wants their money back, or disputes a card payment

Zoyn cannot return, reverse, or undo a payment, and there is no button in your dashboard that sends money back to a buyer.

If you choose to refund

Settlement is wallet-to-wallet. If you decide a buyer should have their money back, you send it from your own wallet — the same way you would send any other payment. Zoyn never holds your funds, so we cannot move them for you.

If the buyer disputes a card payment

For card payments, your payment provider handles card disputes with the cardholder's bank. Zoyn does not handle card disputes, set the outcome, or name the card companies involved.

Order or tax questions

Questions about what was sold, delivery, or tax are between you and your buyer. Zoyn does not mediate those.