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Billing and fees

Reports

What each report shows, and why every date range is rolling rather than calendar.

My money → Reports opens a gallery of read-only views over money that has already settled. Nothing on any of them changes anything — they are ways of reading your own history.

What is there

  • Revenue — amount received over time, per settlement currency, by day, week or month. It counts every payment that settled, including ones that came in underpaid.
  • Fees — per-period fee burn plus the per-payment ledger. This one lives in the Your price and partner tab under Money and payouts; see Reading your billing history.
  • Recovered payments — payments that Zoyn support recovered by running a manual check of the public payment record, for the rare case where the live notification never reached us. You cannot start one. For almost every account this report is empty, and empty is the healthy state.
  • Monthly statements — one statement per calendar month, per settlement currency, each with a Download CSV of that month's settled payments.
  • Settlement by location — amount received, fees, and what you receive per location and currency, for checking each location's totals.
  • Payments export (CSV) — a shortcut to the payments list, where the CSV download lives.

Every figure is split by settlement currency

Reports never merge currencies into one total. If your account has settled in more than one, each currency gets its own rows, its own chart series, and its own statement — there is no conversion and no combined number.

The date ranges are rolling, not calendar

This is the one thing worth reading twice. The presets are Last 24h, Last 7d, Last 30d, Last 90d, and Quarter (rolling), and every one of them is a window ending now:

  • Last 24h is the rolling twenty-four hours ending at this moment — not today's date. At 09:00 it covers from 09:00 yesterday onward, so it includes part of yesterday and excludes the early hours of today.
  • Quarter (rolling) is a window as long as the quarter so far, ending now, which means it can reach up to a day into the previous quarter.

Downloaded files name the window they actually cover, so a CSV is honest about this even away from the screen.

If you need periods that line up with a calendar, use Monthly statements — they are genuinely whole calendar months, and they are the report to hand to an accountant or a bookkeeper. The rolling presets are for looking at how trading is going.

Filtering by location

If you have defined locations, a location filter appears in the toolbar and scopes the report to one of them, or to rows with no location. If you have not defined any, the filter stays hidden. When the filter cannot be loaded, the page says so rather than quietly dropping the scope — read that notice before trusting the figures on screen.

A note on fee figures

Fee columns across these reports — Fees, Monthly statements, and Settlement by location — price each payment at the rate it was actually charged when it settled, read from the payment contract that received it. Changing your rate never restates a period that has already settled, so a period you filed last year reads the same today as it did then. (Revenue has no fee column; it reports the amount received only.)

Where a payment's rate cannot be recovered — most often a payment that settled before your payment contract was set up — that payment is counted in Amount received and in the payment count, and left out of Fees and What you keep, rather than priced at a rate it was never charged. The reports that total by month or location mark the affected row with how many of those payments there are and what they add up to — for example "excl. 3 unrated (25.00)" — and explain it under the table; the per-payment ledger in the Your price and partner tab under Money and payouts names the individual row instead, with a Fee rate of "Not recorded". If you need those payments reconciled for a filing, open a support ticket and name the period.

The payment network's record, linked from each payment's detail page, is the authoritative answer if figures ever disagree.

Didn't find your answer? Contact us or go back to the help center.
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Legal & regulatory disclosures

Zoyn is software. It is not a bank, a payment processor, a payment gateway, a money transmitter or a money services business. Zoyn is never the seller in a sale (the "merchant of record"). Zoyn never holds a shop's money, and does not decide how long a payment company may hold it. When a customer pays by card or bank, the payment company handles that payment under its own terms and may hold it for a short time. The money then goes to the shop's own payment contract once the payment network has confirmed it.

Businesses can be based in 64 jurisdictions. A US state stays open when at least one checkout partner still serves buyers there. Customers can pay from 130+ countries through the checkout providers we connect to; which countries customers can pay from is set by those providers, not by Zoyn, and may change without notice. Not available in sanctioned jurisdictions: Cuba, Iran, North Korea, Sudan, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine.

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